One of the things that I never connected with growing up is that people ARE your business.
Without them you have nothing.
Growing up with a passion for excellence has always led my mind to look at businesses from the view of management and day to day operations and not necessarily relationships. I would look at a small business that I knew was run poorly and day dream about how I would fix it and make it the greatest business that you had even seen. Part of me even envied the business owner and I would say things to myself like, "Why do they have a business? Look how poorly they run it. They have no management skill and their equipment is falling apart. If only I had their business I would make it the prettiest looking business you ever saw." I would dream about cleaning up their office and washing their vehicles and transforming their balance sheet to create greater profits.
But somewhere along the line I started to see that all these business owners had something in common. And that was they were great with people. They spent time with their customers building a relationship with them. This was their strongest gifting and this is why they were still in business. People are the heart of any business, both inside operations and outside as customers. The companies I would look at didn't have the prettiest offices or equipment but what they did do very well with was people. People could relate to them and liked them and so they continued to buy from them. Which is why and how they kept themselves in business.
Don't get me wrong, keeping a tight ship and maintaining your equipment is a great and vital part of running a healthy company. But if you don't have people, you have nothing. No sales, no profit, nothing! People are the bedrock of your business. If you learn how to connect with them and serve them you will keep your bills paid and food on the table even if everything else is a mess.
So now instead of looking at all the faults that I see in other businesses I have started to watch and learn from what they do well. I have begun prioritizing my own relationships with people. Slowly but with action I am learning to grow and connect with more people. This in turn is fueling my passion of helping people out also. Who knew!!
Have you discovered the value of people? We'd love to hear your story!